LMA suggests the following procedure when calling in a critical incident:

When an incident occurs, please call 800-327-7770 ASAP.  Do NOT email - this may delay the response.

The caller should let the operator know a critical incident has just occurred.  You will be connected to someone on the EAP Crisis Response Team (CRT).

The EAP CRT will cue the caller through these questions:

1. As much as you know about what happened.
2. How many people were affected.
3. Location / address.
4. Contact people (branch managers, backup phones, etc.)
5. What has been done so far (police, food, etc.)
6. Any particular information that would be helpful for the debriefer (e.g., previous robbery or incidents)

Scheduling a response...

The recommended response can vary depending on the situation.  It may be a group defusing (same day), a group debriefing (24-72 hours after the event), 1:1 on-site counseling, and/or phone outreach, or some combination or modification of these interventions. (More)