MANAGEMENT ASSISTED REFERRAL

The earlier the intervention, the better.  It is appropriate to assist an employee contact the EAP if:

The employee has self disclosed to you a personal problem and there is no work performance problem.

Case Example:
Terry:  A 5-year employee, well-liked by co-workers, tells you his teenage son is having trouble at school.  Both he and his wife are concerned but aren't sure how to help.

Manager's Role:  Let Terry know the company has an EAP that canhelp him, his wife and his son.  Offer to make the call to the EAP, and step out of the room to afford privacy.

Case Example:
Betty:  A member of the team for just two years, Betty was killed unexpectedly in an automobile accident over the weekend.  The work team heard the news Monday morning.  You notice reactions ranging from crying to isolation.

Manager's Role:  Contact HR to inquire about scheduling an EAP meeting on-site with the group.  Let employees know about the EAP and assist them in calling if appropriate.